Email inboxes can be overwhelming, especially when the influx of queries is uncontrolled or not properly managed, filtered and grouped according to priority level – we manage multiple email accounts on platforms such as Zendesk and other email (inbox) management systems. Let us save you hours every week by taking care of your inbox(es) and only bring your attention to the items that actually need your attention.
Below are some of the benefits that our email (inbox) management service can bring your business and customers:
- Setting up your preferred email client (e.g. Gmail)
- Replying to common questions (with FAQs information provided by the client)
- Deleting and controlling spam
- Highlighting important emails that require the client’s reply or confirmation
- Following up on previously sent emails
- Unsubscribing from unwanted promotional lists
- Forwarding emails and inquiries to relevant team members in the client’s organization (E.g. sales-related queries to be immediately relayed to the responsible sales representative to ensure immediate assistance of the client’s customers)
- Drafting responses for emails
- Tagging, labeling, and archiving emails as necessary
- Managing customer queries, chat groups, and customer interaction
- Manage large incoming email volumes from multiple inboxes on platforms such as Zendesk
We are open to discuss and cater to all needs related to this service should our client’s needs reach beyond our services list